ProductOperations and maintenance
Hear the problem fast. Fix it once. Keep the record.
Tenants judge a building by how fast a problem is heard and fixed. The record of fixes keeps the building cheap to run.
| Request | Status |
|---|---|
| Lift on the 4th floor | In progress |
| Air conditioning, office 311 | New |
| Light in the corridor | Done |
What a well-run building does
One channel for requests
A tenant reports a problem in one place and sees its status. Nobody calls twice.
A job has an owner and a deadline
Each request becomes a job with a person, a place and a date.
Equipment has a history
Lifts, chillers, boilers and pumps are listed with their documents and every repair.
Maintenance by plan, not by failure
Inspections and services follow a schedule. Vendors work under a contract with service levels.
What The Mulk does today
Needs attention
The panel lists what waits for a person: late payers, missing readings, drafts to issue.
Building costs
Every outgoing payment and cash expense is sorted into a budget. Plan against actual per month.
Supplier accounts
Utility supplier balances are read automatically each day.
What is coming
Service requests
A request from the tenant becomes a job. The manager sees who does it and when it is done.
Equipment register and schedules
Each piece of equipment with its history. Services and inspections on a schedule.
Vendors and the compliance calendar
Contracts with service levels. Certificates and inspections with their expiry dates.
The parts of the product
One page for each part of running a building: what good practice is, what The Mulk does today, what is coming.
- 01For owners
The portfolio, income, arrears and the monthly report.
- 02Leases and rent
Contracts, the proforma, the bank, the act of reconciliation.
- 03Utilities and service charges
Readings, tariffs, shares by area and days, the yearly true-up.
- 04Tax and documents
Didox, E-IMZO, contracts and acts on file.
- 06The tenant
Sheets, reminders, the app: requests, documents, payments, visitors.
- 07The building’s data
Meters, plant rooms, air, leaks, access.
- 08Security of your data
Encryption, two-step sign-in, backups, read-only bank access.
See it on your building.
Tell us what you own or manage. We show The Mulk on a building like yours. We answer within one working day.